Support Hours:
Standard hours are from 8:30am - 5pm Monday to Friday (Hawaii Standard Time). POS Hawaii also provides after hours and emergency support. When you need support, we are here to help. 24 hours a day. 365 days a year.
Emergency Support:
We know that most businesses do not operate on a 9 to 5 schedule. And that is precisely why POS Hawaii offers 24/7 support. When you need us most, we will be there. Your Point of Sale system is crucial to your ability to conduct business Should you experience trouble during the weekend or late at night, you can rest a little easier knowing that POS Hawaii is always on call and ready to serve you. We strongly believe that the success our business is directly tied to the success of yours.
How to Obtain Emergency Support:
- Call (808) 261-0916
- During recorded announcement, press 2 for Support
- During Support greeting, press 2 for Emergency Support
- Our system will begin calling our on-call technicians and put you in touch with someone who can assist you. This process may take several minutes. Your patience in holding is appreciated.
Remote Access:
At POS Hawaii we request remote access to your system so that we can instantly see if the problem is easily solvable. We respond to all support requests within 4 hours during office hours. Remote access helps us to resolve issues remotely, so that the cost of sending someone out is eliminated in all but the most extreme cases. Remote Access software is free and can be run on almost any Windows, Mac, or Linux computer.
Implementation: After the go-live date, our dedicated team of professionals will continue to support you through the first few months until you are wholly comfortable using the system. We will set up meetings at regular intervals to ensure that we can fulfil your requirements and help you through the initial period of change.
Software Development:
Your business doesn't stand still and neither does our development of software. We constantly solicit your feedback to make our products work better for you. What's more, we include product upgrades as part of your annual support fee and any upgrading work to your system is carried out remotely and only takes about an hour. |
