Retail Services | Hardware & Software Support
Providing retail services and solutions for specialty, mass merchandise, and department store retailers is our business. With decades of experience, POS Hawaii has the expertise to understand your needs, the technology to meet them, and the best practices to maximize the value of your technology investment. With our comprehensive services and support, we’re able to minimize your risk, optimize your performance, and reduce your total cost of ownership.
By providing world-class services and support, POS Hawaii client services enables you to concentrate on your core business operations, increase sales, and enhance your customers’ experience. Our dedicated, skilled, and experienced restaurant and retail teams help to ensure the integrity of our applications, while maximizing performance and providing you the latest technology advancements, including upgrades and new releases.
POS Hawaii Client Services
POS Hawaii's Client Services Managers (CSMs) are responsible for our clients and accountable for their satisfaction, beginning with the pre-sales process and continuing right through implementation and support. It's a commitment they maintain throughout each clients lifetime with POS Hawaii client services. CSMs are empowered to make decisions and allocate the necessary resources to ensure your needs are met.
Support Services - Client Care
POS Hawaii's Client Care team provides advanced technical expertise for all retail solutions covered as part of your software maintenance agreement. The team's main focus is to provide quality service levels ensuring our optimal operation of your systems. A primary focus is in permanently resolving issues that are not readily identifiable to your internal IT teams while providing workarounds to address day to day business demands.
Client Care is your one-stop shop for troubleshooting software defects, defect duplication, issue resolution, and code fixes. POS Hawaii value-added client services ensure we are the voice of our clients working closely with our Development and Implementation teams. Whether there is the need for a single fix to be deployed in the field or a maintenance release to be tested in a lab, the Client Care team will assume ownership and provide updates in a timely manner depending on the severity level of the issue.
Our experts can also offer ad-hoc, value-added services such as Help Desk training with a goal for your IT and Help Desk teams to improve their self sufficiency via comprehensive and practical training programs, which teach your teams to increase their knowledge base around diagnostics and troubleshooting, and to offer detailed documentation and post-training audits.
Our goal is to ensure and provide software stability which in turn allows our clients to focus on their retail business needs!
The POS Hawaii Retail Professional Services group provides the right expertise — right now and in the right way — so you can focus on your business, while we facilitate each aspect of your project. Our service professionals have years of experience in the management, deployment, and support of large and complex systems. Our consulting services include Project Management, Solutions Implementation, Technical Services, Business Analysis, Quality Assurance, Database Administration, Custom Development, and Learning Solutions. Utilizing the industry’s best practices and structured methodologies, our teams will guide you all the way from your initial assessment, to definition, design, development, testing, delivery, and through support phases of your projects.
Managed Services and POS Hawaii Hardware Maintenance
Reserve your resources to grow your business and let us tailor your simple to complex service needs utilizing our dedicated expert teams, providing you convenience and cost-efficiency. POS Hawaii's Managed Services include Redistribution Services with staging and depot, POS Hawaii Hardware Maintenance implementation, hardware and software deployment, and more. We also offer full or managed application hosting environments, high performance system installation, patch management, anti-virus protection services, polling and data transfer monitoring, a variety of database monitoring services, as well as disaster recovery.
POS Hawaii Hardware Maintenance
POS Hawaii also offers its clients various POS Hawaii Hardware Maintenance opportunities to maximize your technology investment and reduce your total cost of ownership. We can provide you with on-site service advance/exchange and warranty management customized and adaptable to meet and support all of your hardware maintenance needs. POS Hawaii helps to ensure the reliability and stability of the hardware both in your stores and within your corporate office, at a competitive cost.